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SHIPPING AND PROCESSING POLICY



Welcome to Leopards Avenue! We appreciate your trust in us and want to ensure your shopping experience is as smooth as possible. To provide clarity and transparency, we have outlined our shipping and processing policy below:

**Processing Time:**
- All orders are processed within 1-2 business days, Monday through Friday, excluding holidays. We strive to dispatch your order as quickly as possible, ensuring minimal delay.

**Domestic Shipping:**
- For orders within the United States, we provide standard shipping, which usually takes 3-7 business days for delivery.


**International Shipping:**
- Delivery times vary depending on the destination, but generally, international orders arrive within 7-14 business days.

**Shipping Confirmation and Tracking:**
- Once your order has been processed and shipped, you will receive a shipping confirmation email with tracking information. This allows you to monitor the progress of your package and estimate the delivery date.

**Shipping Costs:**
- The exact shipping cost will be displayed during the checkout process before you make the final payment, currently we are offering flat rate shipping. For domestic $5.95 and International $6.95.

**Shipping Restrictions:**
- Please note that certain items may have shipping restrictions due to size, weight, or shipping regulations. These restrictions will be communicated clearly on the product page.

**Address Accuracy:**
- It is the responsibility of the customer to provide accurate shipping information. Please double-check your shipping address during checkout to ensure that your order is delivered to the correct location.

**Order Changes and Cancellations:**
- If you need to make changes to your order or cancel it, please contact our customer service team as soon as possible at contactus@leopardsavenue.com or call (888) 823-3990 M-F, 10am-4pm EST.  We will do our best to accommodate your request, but once an order has been processed and shipped, changes may or may not be possible.

**Lost or Damaged Packages:**
- We do offer Route shipping insurance at checkout for a small fee. This is already prechecked for you and highly recommended at time of checkout. In the rare event that your package is lost, damaged or stolen during transit and a claim needs to be filled, please contact our Route partners at Route for Shoppers , at that point you can choose to chat to their support team or file a claim with them. You can also contact our world class customer service team immediately by email at contactus@leopardsavenue.com or call (888) 823-3990 M-F, 10am-4pm EST.  We can also assist you with working with Route in filing a claim. 

**Please not the following: Please review Routes "policies" page > Route for Shoppers > Policies, for IMPORTANT TIME SENSITIVE REPORTING GUIDELINES.

 

If you have any further questions or concerns about our shipping and processing policy please feel free to reach out to our customer service team at contactus@leopardsavenue.com or call (888) 823-3990 M-F, 10am-4pm EST. Thank you for choosing Leopards Avenue, and we look forward to serving you!